Privacy Policy

We collect information you provide directly to us, including:

• Account information: name, email address, and phone number.
• Event registration details: ticket type, payment information, and RSVP confirmations.
• Membership and profile information: creative discipline, business details, bio, and social links.
• Payment data: processed securely through our payment provider (Stripe); we do not store full card numbers.
• Communications: messages you send through our platform or to our team.

We also collect limited technical data automatically, such as device type, browser, and usage patterns, to improve our services.

• To register you for events, process payments, and send confirmations and reminders.
• To administer memberships and deliver member benefits.
• To respond to your inquiries and provide support.
• To send updates and notifications you have opted into receiving.
• To improve our events, content, and platform.

We do not sell your personal information. We share data only with service providers that help us operate (such as payment processing, email delivery, and hosting), with venue partners when necessary for event attendance, and when required by law. All third parties are expected to handle your data securely.

We retain your information for as long as your account is active or as needed to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time, subject to legal or operational requirements.

You can update your profile information from your dashboard, opt out of marketing communications using the unsubscribe link in any email, and contact us to request access to, correction of, or deletion of your personal data.

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will post the updated version here with a revised "last updated" date.

If you have questions about this Privacy Policy, contact us at info@pioneernetworkagency.com.